Shipping & Fulfillment

Shipping details

Shipping method, packaging, timing, and storage instructions are confirmed during the inquiry and order process. We publish only operational details that are current and supportable for the specific material and destination.

Tracking

You'll receive tracking by email once your order ships. Title and risk pass on delivery to the carrier.

International

International orders may be subject to customs, duties, and import restrictions, which are the customer's responsibility. Some destinations may be unavailable.

Storage on receipt

Store at −20 °C, desiccated and protected from light, immediately on receipt.

Returns & refunds

See our Refund & Return Policy.